My emails are not working
If your emails stop working it's very annoying, so here are some tips on how to see what the issue is:
1. First check the email on webmail, you should have been sent this link with your original email settings.
If webmail is working for you, your email is working but the device (iphone etc) or mailclient (outlook etc) your checking them on has a problem. We'll try to help but it may not be as easy as we don't know how every device or mailclient works. Go to number 2. for more info.
If your webmail is NOT working then raise a ticket with us immediately and you can skip the rest of this article.
If webmail is working for you, your email is working but the device (iphone etc) or mailclient (outlook etc) your checking them on has a problem. We'll try to help but it may not be as easy as we don't know how every device or mailclient works. Go to number 2. for more info.
If your webmail is NOT working then raise a ticket with us immediately and you can skip the rest of this article.
2. If it's your device or mailclient, firstly check there are no upgrades to do on the software or apps. This is sometimes the case.
Secondly, try checking the settings against what we originally sent to make sure nothing has been accidently changed. Go to number 3. for the next step.
3. Are you getting any warning/error messages? Try Googling them to see what they mean.
If you don't understand what it's saying, or your not getting any warning/error messages, please raise a ticket and we'll try to help if we can.
Secondly, try checking the settings against what we originally sent to make sure nothing has been accidently changed. Go to number 3. for the next step.
3. Are you getting any warning/error messages? Try Googling them to see what they mean.
If you don't understand what it's saying, or your not getting any warning/error messages, please raise a ticket and we'll try to help if we can.
SSL validation error on Iphones
Apple uses pretty strong checks to ensure certificate security.
So, where there is an error relating to SSL certificates, we help mail users to explicitly add the server’s SSL certificate to the “Trusted” list with the following instructions.
- Tap on the “Details” button shown in the error message.
- And in the next screen, tap on the “Trust” link.
How to fix it in iOS 10.x+
In the later versions of iPhone and iOS 10.x+, this option to add certificates to “Trusted” list is no longer available.
So, for such devices, we’ve found these steps to work:
- Delete all mail accounts related to your domain.
- Go to Settings –> Accounts & Password –> [Account Name] –> Delete Account.
- Then delete all outgoing mail servers in settings.
- Re-add the mail account(s).
This will provide the option to “Trust” the certificates again as described above.
LAST RESORT: Changing SSL settings
In many cases disabling the SSL can also fix the error.
However, sending emails over non-secure methods can risk your data and we only recommend this as an absolute last resort:
– Open the Settings app and browse for Passwords & Accounts.
– Tap the mail app that is causing problems.
– Next, Select the registered Account.
– Navigate to Advanced settings and disable the Use SSL feature.
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